Refund policy

At Symphony Natural Health, our top priority is helping you achieve the results you're looking for. If you need to return, exchange, or request a refund for a product, we're here to help.

 

30-Day Return Policy for Unopened Products

We accept returns of unopened, unused products in their original packaging within 30 days of delivery.

To be eligible for a return:

The product must be unopened and unused.

The product must be returned in its original packaging.

Proof of purchase is required.

 

How to Start a Return

Before returning any product, please contact our Customer Care Team.

Email: customer.service@symphonynaturalhealth.com

Phone: +1 (415) 243-9991

We will provide instructions and assist you through the return process.

Please note that returns sent without prior authorization may not be accepted.

 

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.

Email: customer.service@symphonynaturalhealth.com

Phone: +1 (415) 243-9991

We will review the issue promptly and work with you to provide an appropriate resolution.

 

Exchanges

If you ordered the wrong product or would like to exchange an item, please contact our Customer Care Team.

Email: customer.service@symphonynaturalhealth.com

Phone: +1 (415) 243-9991

We will assist you with available exchange options.

 

Opened Products & Product Support

If you have opened and used your product but are not experiencing the results you expected, we encourage you to connect with our Medical Team before requesting a refund.

Our Medical Team is available 7 days a week and has more than 17 years of experience helping customers get the most from our products. In many cases, small adjustments—such as changes to dosage, timing, hydration, or product usage—can make a meaningful difference in outcomes.

We are committed to helping you achieve the best possible results and provide this personalized support as part of your Symphony Natural Health experience.

Medical Team Contact:

Email: medical.team@symphonynaturalhealth.com

 

Satisfaction Guarantee

If, after working with our Medical Team and following their guidance, you are still not satisfied with your results, we will gladly issue a full refund.

 

Refund Policy Details

Unopened and Unused Products

Eligible unopened and unused products returned within 30 days of delivery may qualify for a refund.

Opened Products

Requests involving opened products will be reviewed through our Medical Team process to ensure customers receive appropriate product support and usage guidance.

Shipping Costs

If your order didn't qualify for free shipping, we'll refund the product price, but shipping costs are non-refundable and a restocking fee of $9.99 may apply.

Returns Outside the 30-Day Window

These returns will be handled on a case-by-case basis, at the discretion of our Customer Care Manager.

Refund Processing

Once your return has been received and reviewed, approved refunds will be issued to your original method of payment. Please note that your bank or credit card provider may require additional time to process and post the refund.